We take your privacy seriously around here
Last updated: January 2024
Look, we get it - privacy policies can be a real snooze-fest. But honestly, this stuff matters, especially when you're trusting us with your booking info and credit card details. So we've tried to make this as straightforward as possible.
At Nexarion Quinthal, we're not just about luxurious mountain getaways and killer spa treatments. We're also super committed to keeping your personal info safe and sound. This policy breaks down what we collect, why we need it, and how we protect it. No funny business, we promise.
Alright, let's break down what we're actually collecting when you interact with us:
Sometimes we might get info from travel booking sites, review platforms, or our business partners - but only when you've chosen to interact with us through those channels.
We're not hoarding your data for kicks - here's what we do with it:
We'd love to send you special offers, seasonal packages, and updates about the hotel - but ONLY if you've opted in. You can unsubscribe anytime, no hard feelings.
We're not selling your info to random companies - that's not our style. But we do need to share some data with trusted partners to keep things running smoothly:
Sometimes we're legally required to share info with:
Our Promise: Anyone we share your data with is contractually bound to protect it just like we do. We don't work with sketchy third parties.
Yeah, we use cookies - and not the chocolate chip kind (though we've got those in our restaurant!). Here's the deal with digital cookies:
| Cookie Type | What It Does | Can You Opt Out? |
|---|---|---|
| Essential | Makes the website actually work - login, shopping cart, that sort of thing | Nope, needed for site function |
| Performance | Helps us see which pages are popular, where people get stuck, etc. | Yes, through settings |
| Functional | Remembers your preferences like language, currency, past searches | Yes, through settings |
| Marketing | Tracks your interests to show relevant ads on other sites | Yes, through settings |
You've got options! Most browsers let you:
Check your browser's help section for instructions - it's usually in the privacy or security settings.
Security isn't just something we slap on as an afterthought. We take this stuff seriously because it's YOUR information we're protecting.
All data transmitted to and from our site is encrypted using SSL/TLS technology. That's the little padlock you see in your browser.
Our data lives on protected servers with firewalls, intrusion detection, and all that good security infrastructure.
Only authorized staff can access your data, and they're trained on privacy practices. We keep detailed logs of who accesses what.
We regularly update our systems and run security audits to stay ahead of potential threats.
Real Talk: While we do everything possible to protect your info, no system is 100% hack-proof. If there's ever a data breach, we'll notify you ASAP and tell you what happened and what we're doing about it.
It's YOUR data, so you've got rights. Here's what you can do:
Want to know what data we have on you? Just ask - we'll provide a copy within 30 days.
Spot something wrong? Let us know and we'll fix it right away. You can update most info through your account settings too.
Request deletion of your personal info (though we might need to keep some stuff for legal/accounting reasons).
Click "unsubscribe" in any marketing email, or contact us directly. We'll stop within a few days.
Request a copy of your data in a format you can take to another service.
You can object to how we use your data in certain circumstances - just tell us why.
Get in touch with us at:
We're based in beautiful Whistler, BC, Canada - but we welcome guests from all over the world. Here's what that means for your data:
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and BC's privacy legislation. Canadian privacy laws are pretty robust, so you're in good hands.
If you're from the EU or UK, you've got additional rights under GDPR. All the rights mentioned above apply to you, plus you can lodge complaints with your local data protection authority if you're not happy with how we've handled things.
Your information is primarily stored on Canadian servers. If we need to transfer data internationally (like to a cloud service provider in the US), we make sure there are proper safeguards in place - standard contractual clauses, adequacy decisions, that kind of thing.
Bottom line: No matter where you're from, we treat your data with the same high level of care and protection.